At tek789, your privacy is more than a promise — it is a commitment we uphold firmly. We ensure that every piece of personal information you share with us is handled to the highest security standards, in line with industry best practices.
Privacy Commitment: tek789 does not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you.
Six core data protection principles we apply to safeguard every tek789 member's information
All data transmitted between your device and tek789 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. Your information cannot be intercepted or read by unauthorised parties.
Your personal data is stored on servers protected by multiple layers of security — including advanced firewalls, intrusion detection systems, and role-based access controls. Only authorised personnel can access your data.
You have full control over your personal data at tek789. Update your profile information, manage privacy preferences, and request data deletion — all through your account or by contacting our support team.
Tek789 has never sold and will never sell your personal data to advertisers, data brokers, or any third party. Your information is used solely for platform operations, account security, and fulfilling legal compliance requirements.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international regulations. All our data handling practices are audited regularly by independent parties to ensure ongoing compliance.
In the event of any data security breach involving your information, tek789 is committed to notifying you within 72 hours via your registered email, in line with established responsible disclosure practices.
This document explains in detail how tek789 manages your personal data.
Welcome to the tek789 Privacy Policy. This policy explains how our platform collects, uses, stores, and protects your personal information when you use tek789 services — whether through our official website or mobile app.
Tek789 is an online entertainment platform operating under a recognised licence. We take privacy responsibilities extremely seriously because we understand that your trust is the foundation of our relationship. This policy is designed to give you complete clarity on our data handling practices.
This Privacy Policy applies to all individuals who register as tek789 members, visit our website, or interact with any of the services we offer. By using our platform, you agree to the practices described in this policy.
This policy should be read together with Terms & Conditions and Responsible Gaming Policy us for a full overview of your obligations and rights as a tek789 member.
Tek789 only collects data that is strictly necessary to provide you with a safe, compliant, and high-quality service. The following are the categories of data we collect:
| Data Category | Type of Information | Collection Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification number | KYC verification & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications & verification |
| Financial Data | Bank account number, e-wallet details, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & Fraud Detection |
| Activity Data | Gaming records, betting history, activity statistics | Compliance & responsible gaming |
| Communication Data | Live Chat logs, support emails, feedback | Customer service improvement |
We do not collect sensitive information such as biometric data, medical records, or religious beliefs unless specifically required by applicable law and with your explicit consent.
Every piece of data we collect is used for defined and legitimate purposes. tek789 uses your information for the following:
We do not use your data to make automated decisions that materially affect your rights without human review. Every significant decision relating to your account involves assessment by our trained team.
Tek789 does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we may need to share your information:
In all data sharing situations, we ensure that recipients adhere to data protection standards equivalent to or higher than our own. We do not permit third parties to use your data for their own marketing purposes.
Tek789 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect platform functionality. Please note that third-party cookies operating outside our control — such as those from payment processors — are governed by their respective privacy policies.
The security of your data is the absolute top priority at tek789. We continuously invest in the latest infrastructure and security practices to ensure your information is always protected:
While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. We encourage you to take personal precautions as well, such as using a strong and unique password and enabling two-factor authentication on your account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable privacy regulations, you have the following rights regarding your personal data at tek789:
Request a copy of all personal data we hold about you in a readable format.
Update or correct any inaccurate or incomplete personal information held in our records.
Request the deletion of your personal data, subject to applicable legal record-keeping obligations.
Request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
Receive your data in a structured, machine-readable format for transfer to another service.
Object to the processing of your data for specific purposes, including direct marketing, at any time.
To exercise any of the above rights, contact our data protection team via the official tek789 email. We will process your request within 30 calendar days. For complex cases, this period may be extended up to 60 days, with notification to you.
Tek789 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
We perform age verification during the registration process and may request additional document verification if there is any doubt about an applicant's age. Should we find that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.
If you believe that someone under the age of 18 has registered or is using the tek789 platform, please contact us immediately through our customer support channels so that appropriate action can be taken.
Tek789 does not retain your personal data any longer than necessary to fulfil the purpose for which it was collected or to meet applicable legal requirements. Our data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to you as an individual. Our deletion process meets industry-recognised security standards.
Tek789 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. We are committed to being transparent about any changes made.
When we make material changes to this policy, we will notify you through the following means:
Continued use of the tek789 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account before they take effect by contacting our support team.
Previous versions of the Privacy Policy are kept in our archive and can be requested through customer support if you wish to review them.
If you have any questions, concerns, or wish to exercise your privacy rights, the tek789 data protection team is ready to assist you through the following channels:
We aim to respond to all privacy enquiries within 5 business days. For more complex requests such as data access or deletion applications, we will provide an acknowledgement within 48 hours and resolve the request within 30 calendar days.
Data Protection Officer: tek789 has appointed a Data Protection Officer (DPO) responsible for ensuring full compliance with all applicable privacy laws. You may contact our DPO directly at [email protected] for any serious privacy concerns.